Elvey Essentials.in hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
Incorrect items received
We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will ship the right items to you right away and collect the incorrect items from you at your convenience.
Drop us an email with your order id at email@example.com within 2 days of the date of delivery. Our Customer delight team will resolve it at the earliest.
Order was damaged when received
We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or refund your order under such circumstance. We would request you to let us know of the damage along with images so that we can make sure the same is not repeated with any other customer.
Drop us an email with your order id and the picture of the damaged product at firstname.lastname@example.org within 2 days of the date of delivery. Our customer delight team will help you with your queries and resolve it at the earliest.
In case you need to cancel your order
You can cancel an order within 3 hours of placing the order
In case of refunds, the amount paid by you will get refunded using mode of payment within 5-7 days. If refund via payment gateway is not possible, our customer team will contact you to share NEFT / RTGS details to transfer the money.
For any complaint related to refund issues Drop us an email at email@example.com. Our customer delight team will help you with your queries.